This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. It is generated by a computer system and does not require any physical or digital signature. It is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This refund and cancellation policy applies to ghoomosasteme.com (the “Platform”), which is owned and operated by Ghoomo Saste Me, having its principal place of business at 3rd Floor, Park Back Side, A27, Block B, Raghubir Nagar, Tagore Garden Extension, Delhi 110074 (the “Platform Owner”, “we”, “us”). It forms part of, and must be read with, our Terms & Conditions and Privacy Policy.
What this policy covers
This refund and cancellation policy outlines how you can cancel, or seek a refund for, a service that you have purchased through the Platform. The service sold on this Platform is a seat on a fixed-date group trip.
How to cancel
Write to us on WhatsApp or email using the contact details at the bottom of this page, from the number or address used to book. Tell us the booking ID and the departure date.
Your cancellation counts from the day we receive it in writing on WhatsApp or email. We reply on the same channel to confirm it, and the refund slab below is applied from that day.
The hold you paid online
The 5% you pay on this website, plus the 5% GST charged on it, holds your seat. It is not a separate fee. It is adjusted against the 20% advance that confirms your booking, and against the total cost of your trip.
It is refundable. If you cancel, it is treated as money already paid towards the trip and returned under the slab below, exactly like any other payment. Where a trip is cancelled by us, it is refunded in full. GST already remitted to the government is refunded only to the extent we are able to recover it from the authorities.
Refund slab
The percentage below is applied to the booking amount: everything you have paid us for the traveller being cancelled.
| when you cancel | you get back |
|---|---|
| 15 days or more before departure | 80% of the booking amount |
| 7 to 14 days before departure | 50% of the booking amount |
| Less than 7 days before departure | No refund |
Payment-gateway charges on the original transaction are non-refundable where the gateway does not return them to us. Where they do, we pass them back in full.
How refunds are paid
- Refunds go back to the original payment method: the same card, UPI ID or bank account used to pay. We cannot redirect a refund to a different account.
- Refunds take 5 to 7 working days to reach your original payment method.
- We share the payment-gateway refund reference so you can track it with your bank.
If we cancel the departure
If we cancel a departure, for any reason on our side, you get back everything you have paid us for it, with no deduction. If you would rather move to another date of the same trip, tell us and we will move your booking instead.
Costs you booked separately, such as flights or trains to the boarding city, are not refundable by us.
Changing your date instead of cancelling
If you want to move to another date instead of cancelling, message us before you cancel. We will tell you whether a seat is free on the date you want and what, if anything, the change costs, so you can decide before anything is charged. If the change is not possible, the slab in clause 4 applies.
If the new departure costs more, you pay the difference. If it costs less, we refund the difference.
Partly used trips and no-shows
Once a departure has begun, unused parts of it (a skipped stay, a meal not taken, an activity you opt out of, or leaving the trip early) are not refundable, because those costs are already paid on your behalf.
The same applies if you miss the boarding point. Call your trip leader immediately if you are running late; we will help you rejoin where it is safely possible, at your own cost.
Removal from a trip
Where a traveller is removed from a departure under clause 7 of our Terms & Conditions(conduct endangering the group, illegal substances, or persistent disruption), no refund is due, and onward travel arrangements are the traveller's own responsibility.
If the trip was not as described
If an inclusion listed on your trip page was not delivered (a stay category, a named meal, or transport we committed to), report it to us within 7 days of returning, quoting your booking ID.
We investigate with the supplier concerned and take an appropriate decision. Where we got it wrong, we refund the value of the missing inclusion to your original payment method. This is separate from the cancellation slab in clause 4.
Grievances
If a refund has not reached you within the timelines above, write to us with your booking ID and we will trace it with the payment gateway. Contact details are below.